Sonderous Starter — Terms of Service

Effective date: September 26, 2026 · Last updated: September 27, 2026

1. Who you are agreeing with

These terms are between you (and, if you use the app for a business, that business) and Sonderous Systems Inc., 1416 McGregor Ave, Thunder Bay, Ontario P7E 5E6, Canada ("Sonderous", "we"). By creating an account you agree to them and to our Privacy Policy.

2. What the service is

Sonderous Starter is a phone app that connects to your mailbox — work, personal, or both — sorts what needs your attention, talks a reply through with you and writes it, keeps your to-do list, and remembers the notes you choose to keep about the people who write to you. It is a tool that helps you work; it does not act on its own. A reply is sent only when you tap Send on a reply you have read, and it is sent exactly as you read it; otherwise it waits in your own Drafts folder.

3. Eligibility and your account

You must be 18 or older. You sign in with an email address and a code we send you; keep access to that mailbox and your phone secure. You are responsible for what is done with your account. One person per account.

4. Price

Your first 30 days are free, counted from the day you create your account. You do not need to give us a payment method to start. When the free month ends, you choose: subscribe to keep using Sonderous Starter, or stop. We will show you the price in the app before your free month ends. We never charge you without your explicit agreement, and nothing is charged if you do not subscribe. If you stop, the app stops sorting and writing for you, and you can still export or delete everything from Settings for 90 days, after which we delete your account. If we have agreed a different price with you in writing (for example, as one of our early advisors or testing partners), that agreement applies instead of the price terms in this section. We may offer additional paid services (the full Sonderous platform) under a separate agreement.

5. Fair use

To keep the service fast and fair for everyone, we protect it from automated or extreme use. If your use is far outside the range of ordinary human use (for example, scripted requests or continuous all-day automation), the app may slow its responses or pause for a period, and it will tell you when it does. We make that decision from amounts and patterns only, never by reading your content, and it is never a request for payment.

6. Your data is yours

Everything the app holds about you and your mail belongs to you. You give us only the permission we need to operate the service for you, as described in the Privacy Policy. You can export everything and delete everything at any time from Settings. We do not sell your data and do not use it for advertising.

7. Connecting your mailbox

When you connect Gmail or Microsoft you authorize us, through your provider, to read your mail, create drafts, and send the replies you approve with Send. You confirm you are allowed to connect that mailbox (for a work account, your organization's policy may require an administrator's approval). You can revoke the connection at any time.

8. The assistant can be wrong

Classification, summaries, suggested to-dos and notes, and replies are produced by an AI system. They can be incomplete or mistaken. Review anything before you rely on it or send it. The app never marks something as done, handled or sent on its own: those are always your actions.

9. Acceptable use

Do not use the app to break the law, to access a mailbox you are not entitled to, to harass anyone, to probe or overload our systems, or to reverse-engineer the service. We may suspend an account that does.

10. Our commitments and limits

We will run the service with reasonable care and skill and protect your data as the Privacy Policy describes. The service is provided "as is": we do not promise it will be uninterrupted or error-free, and we are not responsible for decisions you make based on its output. To the extent the law allows, our total liability to you for anything arising from the service is limited to CAD $100, and we are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law.

11. Ending things

You can delete your account at any time. We can end or suspend the service for a breach of these terms, or end the service altogether with at least 90 days' notice and an export path. Sections 6, 8, 10 and 13 survive.

12. Changes to these terms

We may update these terms. If a change reduces your rights, we will give you 30 days' notice in the app and by email. Continuing to use the app after that date means you accept the change; you can always export and delete instead.

13. Law and disputes

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Disputes go to the courts of Ontario. If a part of these terms is unenforceable, the rest still applies.

14. Messages from us

We send service messages (codes, notices about your account, changes to these terms). We send marketing only with your consent; every such message identifies us and has a working unsubscribe.

15. Contact

Sonderous Systems Inc. · 1416 McGregor Ave, Thunder Bay, Ontario P7E 5E6 · [email protected]